This Privacy Policy applies to all personal information collected by Matrix Global BNE Pty Ltd via the website located at www.matrixbne.com.

1. Privacy Statement

Matrix Global BNE Pty Ltd (ABN: 65 605 497 818) and its agents and brokers collect and handle your personal information in accordance with our Privacy Policy. If you provide us with your details, we may contact you about our property listing, promotions, and related products and services. In addition, we may use your personal information within Matrix Global BNE and disclose it to our authorised representatives and service providers who act on our behalf to fulfil the purpose of collecting your information. Our service providers may have overseas servers, and you consent to these overseas disclosures. Without your information, we may not be able to provide you with services, and you may miss out on receiving valuable information from us. We do not collect sensitive information about you unless you provide it to us voluntarily. However, you have a right to access our personal information and may ask us to correct this. Our Privacy Policy below contains more detail on your rights and contact details for questions or complaints.

2. Privacy Policy

This Privacy Policy describes how Matrix collects, handles, uses and discloses your personal information. By providing us with your personal information, you consent to us using and disclosing it for the purposes in this Privacy Policy. We will update this Privacy Policy when our information handling practices change or when required. Any revised Privacy Policy will take effect when published on our website.

We collect, hold, use and disclose your personal information so that we can perform our functions and activities and provide the best possible customer service. Our collection, use and disclosure of your personal information will depend on our relationship with you, the circumstances of collection and the type of products and services you request from us. We may collect, hold, use and disclose your personal information for the following purposes:

• To provide and administer our products and services, including market properties for vendors and landlords, facilitate transactions for sales and leasing, assess and originate your application for finance or mortgage insurance and manage that finance, property concierge services, verify your identity, conduct credit checks and process payments if applicable; 
• To respond to your submissions and enquiries about our products and services and property listings; 
• To provide customer support, including conducting, investigating and responding to enquiries, surveys, feedback, comments and complaints; 
• To distribute our newsletters and other communications either alone or with the assistance of service providers on information about us, our conferences, training and events, our property listings and our related products and services; 
• To plan, market, host, and facilitate our conferences, training sessions and events; 
• To inform and conduct marketing activities, including promoting our products and services; 
• To research your interests and attitudes towards our products and services to improve our products and services, marketing activities and customer experience; 
• To assess the performance of our websites and improve the operation of the websites; 
• To perform data analyses and generate customer insights which may include combining personal information received from reputable data sources and public sources of information; 
• To manage and carry out our business and operational functions, including HR management, business decisions and assessing your suitability for appointment as a franchisee or contractor agent or broker; and
• To maintain records and comply with our legal obligations.

3. What is “personal information”?

• The Privacy Act 1988 (Cth) currently defines “personal information” as meaning information or an opinion about an identified individual or a reasonably identifiable individual:
• whether the information or opinion is true or not; and
• Whether the information or opinion is recorded in a material form or not.
• If the information does not disclose your identity or enable your identity to be ascertained, it will, in most cases, not be classified as “personal information” and will not be subject to this privacy policy.

4. Information we collect

Personal information is any information about you from which you can be identified. For example, we may collect your name, address, postcode, email address, date of birth, gender, employment, telephone number, property details, payment details and proof of identity such as your driver’s licence or passport number. We may collect additional personal information from you from time to time

Personal information we collect about you may also include credit-related personal information. Credit-related information is used and disclosed to assess your creditworthiness, your application for finance and manage that finance. For example, the types of credit-related personal information we collect about you may include your credit liability information, repayment history information, the type and amount of finance you are applying for, court proceedings, insolvency actions and creditworthiness

We generally do not collect sensitive information about you unless you provide it to us voluntarily. For example, when you interact with one of our agents or brokers, you may provide sensitive information such as racial or ethnic origin, sexual orientation, health information, religious or philosophical beliefs or political opinion and membership or affiliation information. You consent to us collecting sensitive information which you provide to us voluntarily. We will ask for your consent if we need to collect any sensitive information for a specific purpose

If you are an employee or prospective employee, we may need to collect sensitive information about you and you consent to us collecting this information. For example, personnel records may include sensitive information such as place of birth, racial or ethnic origin, criminal record, tax file number, disabilities and relationship information. Recruitment records may include employment history and experience, referees and other employment-related information

If you provide us with sensitive information, we will treat it as personal information and handle it by this Privacy Policy

If you are a shareholder or prospective investor, we (or our agent) will collect specific details about you for registration purposes, such as your name, address, number of shares held, tax file number and bank account details.

You don’t have to give us all the information we request. However, if you do not provide us with some or all of the personal information required, we may not be able to provide you with the products and services or information you request to the requested standard or at all, and you may also miss out on receiving valuable information about us and our products and services.

5. Cookies and other analytics tools: how we use them

Matrix Global BNE may use cookies and online behavioural tracking tools, such as web beacons, pixels, device identifiers and web server logs, to collect, store and monitor visitor traffic information and actions on our website. Cookies are small data files placed on your computer that allow our websites to “remember you” when you return to our websites. These cookies and tools are not used to record any personal information.

Our website uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses cookies to help the website analyse how users use the website. 

Google will use this information to evaluate your use of our website, compiling reports on website activity for website operators and provide other services relating to website activity and internet usage. Google may also transfer this information to third parties where required by law or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.

Using our website, you consent to process data about you by Google in the manner and for the purposes set out above.

Google’s ability to use and share information collected by Google Analytics is restricted by the Google Analytics Terms of Use (http://www.google.com.au/analytics/terms/us.html) and Privacy Policy (www.google.com.au/policies/privacy)

6. Access and correction

Australian Privacy Principle 12 permits you to access the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. If you want such access, don’t hesitate to contact us as set out below.

7. Complaint procedure

We take your complaints seriously and will attempt to resolve your issue quickly and fairly.

If you have a complaint concerning how we maintain your personal information privacy, please contact us as set out below. Admin will consider all complaints, and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.

8. How to contact us about privacy

If you require any further information or have any questions about this Privacy Policy, or if you wish to access or correct your personal information or make a complaint about our handling of that information, please contact the Matrix admin as follows:

Email: admin@matrixbne.com

Telephone: (07) 3841 8657

Post: Suite 4/3245 Logan Rd, Underwood QLD